Behavioural Competencies

OPENING UP

KNOW YOURSELF
Knowing yourself is the ability to accurately identify and understand your own strengths and improvement areas, understand their implications on your effectiveness in the organization and take them into account to optimize performance.

INSIGHT
Insight is the capacity to identify links between facts, ideas and situations that have no obvious connection with one another and to assemble them in a meaningful way. At a highly developed level, insight manifests itself as the creation of new ideas or the development of a long-term vision.

SERVICE ORIENTATION
Service orientation is the desire to help and serve one’s customers in a way that best meets their actual needs. It is shown in the efforts a person will make to understand the customer’s expectations and needs, to provide them with high quality service for a long-lasting and mutually profitable relationship. “Customer” can be any person or organization for whom the service is intended (internal client, colleagues at all levels, distributor, consumer etc…).

CURIOSITY
Curiosity means people are open-minded to learn more about the environment, things and people, by asking probing questions, or doing ad hoc research to gain a better understanding of the context.

COURAGE
Courage is linked to people’s confidence in their capabilities and judgment. It allows them to take decisions, or make choices, at the same time evaluating the risks and being conscious of their responsibilities.

ADDING VALUE

RESULTS FOCUS
The drive to meet or exceed ambitious performance objectives and quality standards, deliver business results and continually find sustainable improvements in methods and processes.

INITIATIVE
Initiative makes people act in a proactive way by taking action and not simply thinking about future actions. People with initiative not only react to situations but also anticipate future opportunities or problems, and act upon them well in advance.

INNOVATION / RENOVATION
People exhibiting this behavior challenge the status quo in a drive for improvement, and come up with new ideas to operate more efficiently. At a highly developed level, they act as change catalysts for the whole organization.

DEALING WITH OTHERS

PROACTIVE COOPERATION
Proactive cooperation implies working collaboratively with others, demonstrating commitment to achieve group objectives, understanding the needs and goals of others and adapting one’s own views and behavior when appropriate. It may involve the sacrifice of individual objectives with a view to achieving the group objectives.

IMPACT / CONVINCE OTHERS
Convincing others, either directly or using appropriate third parties, in order to get their commitment to ideas, projects or actions that are in the Company’s interest.

INSPIRING PEOPLE

LEAD PEOPLE
Leading people is the ability to unite individuals, make them believe in themselves and in what they are doing, so they push their limits and encouraged to outperform. It implies actively demonstrating the behaviors that are consistent with the organisation’s Management and Leadership Principles.

DEVELOP PEOPLE
Developing people means helping individuals identify their short and long-term development needs, encouraging their individual learning by providing them with appropriate support.

PRACTISE WHAT YOU PREACH
Practise what you preach means acting consistently with and embodying the organisation’s Principles and Values, including “Walking the talk” even when it is difficult to do so.